If this is the case, we will always notify you prior to order completion.
IF AN ITEM IS RETURN FOR A REFUND BY MAIL OR IN PERSON,
WE WILL DEDUCT SHIPPING FEES THAT WE MAY HAVE INCURRED.
Most new products can be returned to the store within 14 days of purchase
with the original receipt and all tags/packaging,
for an exchange, store credit or a full refund.
Online orders will get 21 days from date of receiving
for an exchange, store credit or refund*
(*Shipping fees occurred by either the store or the customer, will not be refunded)
We also offer full refunds on saddles.
Please see our Saddle Purchase Policy page.
Shadbellies and Show Coats will not be refunded. Exchange only.
Most Medicine is Final Sale.
All USED items are Final Sale and are not eligible for any warranty, exchange. credit or refund.