Christmas 2023 Return Policy
Anything purchased between October 1st, 2023 and December 24th, 2023 is eligible for return / exchange up until January 15th, 2024.
Although we try our best to keep our inventory current, please note that not all items are in-stock at the store. We strive to keep our prices as low as possible, however prices may change without notice.
If your item(s) are not in-stock at the store, and need to be ordered, we will always notify you prior to order completion.
We will do our very best to treat your order as important to us as it is to you!EXCHANGES AND REFUNDS WILL BE SUBJECT TO SHIPPING FEES*IF AN ITEM IS RETURNED FOR A REFUND BY MAIL OR IN PERSON, WE WILL DEDUCT SHIPPING FEES THAT WE MAY HAVE INCURRED.
Most new products can be returned to the store within 14 days of purchase with the original receipt and all tags/packaging, for an exchange, store credit or a full refund. Online orders will get 21 days from date of receiving for an exchange, store credit or refund*
(*Shipping fees incurred by either the store or the customer, will not be refunded)
We also offer full refunds on saddles.
Please see our Saddle Purchase Policy page.
Shadbellies and Show Coats will not be refunded. Exchange only.
Bits can only be returned in brand new, unused condition, with all tags and packaging. For health reasons, we cannot accept bits back once they have been in a horses mouth.
Most Medicine is Final Sale.
If an item you have purchased goes on sale within three weeks of the original purchase date, we will be happy to issue a store credit to be used towards your next purchase. Receipt required. Some exceptions apply.